Last Updated: August 31, 2026
Welcome to Purobi.in.
These Terms & Conditions govern your access to and use of the Purobi website and your purchase of products through our online store.
By accessing Purobi.in or placing an order through our website, you acknowledge that you have read and agreed to these Terms & Conditions.
1. About Purobi
Purobi is a honey brand operated by Raju Das.
Purobi primarily offers honey products associated with the Sundarban region and sells products to customers through its online platform.
Business Location: Katwa, Purba Bardhaman, West Bengal, India
2. Website Usage
You agree to use Purobi.in only for lawful purposes.
You must not:
- Use the website for fraudulent activities
- Submit false information
- Attempt unauthorised access to our systems
- Interfere with website security
- Copy or misuse our website content
- Use our brand or intellectual property without permission
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.
However, natural honey may vary naturally in:
- Colour
- Aroma
- Thickness
- Texture
- Viscosity
- Crystallisation
Such natural variations do not necessarily indicate that a product is defective or adulterated.
4. Product Claims
Information displayed on Purobi.in is provided for product and brand information purposes.
Purobi products are not intended to be represented as medicines or as a substitute for medical treatment.
Purobi does not claim that its products diagnose, treat, cure or prevent any disease unless such claim is expressly permitted under applicable laws and regulations.
5. Prices
All prices displayed on Purobi.in are subject to change without prior notice.
The applicable product price will generally be the price displayed at the time the order is placed, subject to applicable promotional terms or an obvious pricing/technical error.
6. Placing an Order
When you place an order, you are submitting a request to purchase the selected products.
Purobi reserves the right to cancel or decline an order in legitimate circumstances, including:
- Product unavailability
- Incorrect pricing
- Incorrect customer information
- Suspected fraudulent activity
- Delivery limitations
- Technical errors
- Other legitimate operational or legal reasons
If Purobi cancels a prepaid order, any applicable refund will be processed through an appropriate method.
7. Payment
Purobi may offer payment methods including:
- UPI
- Debit/Credit Cards
- Net Banking
- Cash on Delivery, where available
Payments may be processed through third-party payment service providers.
Customers must provide accurate payment and billing information.
8. Shipping & Delivery
All orders are subject to our Shipping & Delivery Policy.
Estimated delivery timelines are indicative and may vary due to courier operations and circumstances beyond our reasonable control.
9. Return & Refund
Purobi does not provide a general return or exchange facility for food products after successful delivery.
Customers should refer to our Return & Refund Policy for situations involving damaged, wrong, missing, tampered or otherwise verified product-related issues.
10. Cancellation
Orders may be cancelled before processing or dispatch where possible.
Once an order has been processed, packed or dispatched, cancellation may not be possible.
Please refer to our Order Cancellation Policy for complete details.
11. Natural Honey Characteristics
Honey is a natural food product and may naturally crystallise or show variations in colour, aroma and consistency.
Customers should follow the storage instructions printed on the product packaging.
12. Promotions and Offers
Promotional offers, discount codes and other offers may be subject to specific terms and conditions.
Purobi reserves the right to modify, suspend or withdraw an offer where reasonably necessary.
13. Intellectual Property
The Purobi name, logo, product photographs, graphics, text, website design and other original content available on Purobi.in belong to Purobi or its respective licensors.
Unauthorised copying, reproduction, modification, distribution or commercial use is prohibited.
14. Third-Party Services
Purobi may use third-party service providers including payment gateways, courier companies, hosting providers, analytics services and other technology providers.
Their services may be governed by their own terms and policies.
15. Website Availability
We make reasonable efforts to keep Purobi.in available and functional.
However, we cannot guarantee that the website will always be uninterrupted, completely error-free or available at all times.
16. Changes to Terms
Purobi may update these Terms & Conditions from time to time.
Any updated version will be published on this page with a revised “Last Updated” date.
17. Governing Law
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute shall be subject to the jurisdiction of the competent courts/authorities applicable to the business location, subject to applicable consumer protection laws.
18. Contact
For questions regarding these Terms & Conditions:
Purobi
Founder: Raju Das
Address:
Katwa, Purba Bardhaman, West Bengal, India
Email: Care.purobi@gmail.com
Phone / WhatsApp: +91 7001495716