Last Updated: August 31, 2026
At Purobi, our products are food products intended for consumption. For reasons of hygiene, food safety and product integrity, Purobi does not offer a general return or exchange facility after successful delivery.
Customers cannot normally return a delivered product simply because they have changed their mind or no longer wish to keep the product.
However, we take genuine product and delivery-related problems seriously.
1. General No-Return Policy
Once a food product has been successfully delivered, it generally cannot be returned or exchanged for reasons such as:
- Change of mind
- Customer no longer requires the product
- Ordering the wrong quantity
- Personal preference
- Customer does not like the taste or texture
- Customer simply does not wish to keep the product
- Product has been opened and the customer subsequently wants to return it
2. Genuine Product or Delivery Issues
Please contact Purobi if you receive:
- A product different from what you ordered
- A missing product
- A severely damaged package
- A tampered or open package
- A product with verified leakage
- A packaging defect
- A product that appears defective or does not conform to the order
Such cases will be reviewed individually.
3. Reporting a Problem
If you experience a genuine issue with your order, please contact us as soon as reasonably possible after delivery.
lease provide:
- Order ID
- Customer name
- Registered mobile number
- Clear photographs of the product
- Clear photographs of the outer packaging
- Shipping label photograph
- Description of the problem
- Video, where reasonably necessary
We may request additional information to investigate the matter.
4. Replacement
Where a genuine issue is verified and replacement is appropriate, Purobi may provide a replacement product, subject to product availability.
5. Refund
Where a refund is determined to be applicable after reviewing a genuine issue, the refund will normally be processed through the original payment method or another appropriate method.
The time required for the refund to appear in the customer’s bank account may depend on the payment gateway, bank or financial institution.
6. Cash on Delivery Orders
For eligible COD orders, any applicable refund will be handled through an appropriate method communicated by Purobi after verification of the issue.
7. Product Storage and Customer Responsibility
After delivery, customers are responsible for storing the product according to the storage instructions provided on the product packaging.
Purobi will not be responsible for damage, contamination or deterioration resulting from improper storage, misuse or handling after delivery.
8. Natural Characteristics of Honey
Honey is a natural food product and may naturally vary in colour, aroma, viscosity and texture.
Natural crystallisation may also occur and, by itself, does not necessarily indicate that honey is spoiled or adulterated.
9. Consumer Rights
Nothing in this policy is intended to exclude or restrict any consumer right or remedy that cannot lawfully be excluded or restricted under applicable Indian law.
10. Contact for Return/Refund Queries
Purobi
Founder: Raju Das
Email: Care.purobi@gmail.com
Phone / WhatsApp: +91 7001495716
Address:
Katwa, Purba Bardhaman, West Bengal, India